gv111 Terms and Conditions

gv111 is an online betting and casino platform that provides sports betting, casino games and other gaming services for users in Bangladesh. These terms and conditions ("Terms") form a legally binding agreement between gv111 and its users.

By accessing or registering on the gv111 platform, you expressly acknowledge that:

• You have read, understood and agreed to these terms and conditions in full.
• You have also accepted the terms of our Privacy Policy and Responsible Gaming Policy.
• You are at least 21 years of age and are legally eligible to use this service.

gv111 reserves the right to amend, modify or update these terms and conditions at any time, with or without prior notice. Updated terms will take effect from the time they are published on the platform. Continued use of the platform after any changes will be considered acceptance of the new terms.

These terms and conditions are governed by and interpreted in accordance with the applicable laws of Bangladesh. The platform operates following SSL encryption and fair play principles with the aim of providing a safe and reliable online gaming environment.

Opening a personal account is required to use services on gv111. You must provide accurate and complete information at the time of registration. Providing false or incorrect information may result in account cancellation.

One Person — One Account

Each person may open only one gv111 account. If a single person holds multiple accounts, all accounts will be suspended and all bonuses and winnings will be forfeited.

• Multiple accounts from the same IP address are prohibited.
• Operating multiple accounts from the same device is prohibited.
• Using the same payment method (bKash, Nagad, Rocket, Upay) across multiple accounts is prohibited.

Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. Giving any other person access to your account is prohibited. If you suspect unauthorized access to your account, notify our support team immediately.

Identity Verification (KYC)

gv111 reserves the right to verify a user's identity at any time. A copy of a national identity card or passport may be requested for verification. The withdrawal process may be put on hold until identity verification is complete.

To open an account and use services on gv111, you must be at least 21 years of age. At the time of registration, you are personally confirming that you meet this age requirement.

The following persons may not use gv111:

• Those under 21 years of age.
• Those who have applied for self-exclusion or whose accounts have been suspended.
• Those who are employees, contractors or close relatives of gv111 staff.
• Residents of regions where online gaming is legally prohibited.

gv111 may request verification at any time if there is doubt about a user's age or identity. If age cannot be proven, the account and associated funds may be suspended.

Deposit Rules

The following methods may be used to deposit funds into your gv111 account: bKash, Nagad, Rocket and Upay. The minimum deposit amount for all methods is ৳300.

• The account used for depositing and the gv111 account must be in the same person's name.
• Deposits through a third party are prohibited.
• After a successful transaction, funds will be added to the account automatically.

Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawals are generally processed within 10 to 45 minutes. Withdrawal requests can be made via bKash, Nagad, Rocket or Upay.

• It is recommended that the withdrawal method match the deposit method.
• Withdrawals may be delayed if identity verification has not been completed.
• Withdrawals may be held under review if suspicious activity is detected.
• The maximum withdrawal limit is determined according to the user's VIP tier and verification level.

Transaction Rejection

gv111 may reject any deposit or withdrawal for the following reasons:

• Incomplete or incorrect payment details provided.
• Suspicion of money laundering or fraud.
• Account restrictions or suspension.
• Bonus terms and conditions not fulfilled.

Welcome Bonus

New members will receive a 100% bonus on their first deposit — up to a maximum of ৳8,000. The wagering requirement for this bonus is 20x, meaning the bonus amount must be wagered 20 times before it becomes withdrawable.

General Bonus Terms

• A bonus may only be claimed once per account.
• Withdrawals cannot be made before bonus wagering is complete.
• The validity period of each bonus will be stated in the details of each offer.
• gv111 reserves the right to modify or cancel any promotional offer.
• Bonuses claimed through multiple accounts or misuse will be forfeited.

VIP Cashback Program

The gv111 VIP program has 5 tiers, through which weekly cashback is available:

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.4% weekly cashback.
• Gold: Up to 0.6% weekly cashback.
• Platinum: Up to 0.8% weekly cashback.
• Diamond: Up to 1.0% weekly cashback.

VIP tier upgrades are determined based on active gaming activity and platform guidelines. Cashback is provided as regular cash and has no wagering requirement.

Finality of Bets

A bet that has been confirmed once cannot be cancelled or changed. gv111 will not be held responsible for losses caused by technical errors or communication issues.

Event Cancellation and Rescheduling

If a sporting event is cancelled, the bet amount for that event will be refunded. If an event is rescheduled, gv111's decision will be considered final depending on the specific circumstances.

Maximum Bet Limits

gv111 sets minimum and maximum bet limits for various games and events. These limits may vary according to the type of game and the user's VIP level.

Incorrect Odds and Technical Errors

gv111 reserves the right to cancel bets placed on clearly incorrect odds or prices. Bets placed based on incorrect information displayed as a result of technical errors are also subject to cancellation. In such cases, the original bet amount will be refunded.

The following activities are strictly prohibited on gv111:

1. Money laundering or conducting unlawful financial activities.
2. Hacking the platform's software or attempting unauthorized access.
3. Using bots, scripts or automated tools to gain an artificial advantage in games.
4. Colluding with other players to commit fraud (collusion).
5. Abusing bonuses or collecting bonuses through multiple accounts.
6. Operating an account using a false identity or fraudulent information.
7. Gaining unfair advantage by exploiting technical glitches or bugs in the platform.
8. Harassing, intimidating, or behaving offensively toward other users.

Suspension by gv111

gv111 may temporarily or permanently close any account if:

• Any provision of these terms and conditions is violated.
• Fraud or deception is suspected.
• Unusual activity is detected on the account.
• Required by the directive of a regulatory authority.

Closure by the User

Any user may request to close their account by contacting us via 24/7 live chat or by emailing [email protected]. All valid funds should be withdrawn before the account is closed.

Self-Exclusion

As part of responsible gaming, users may self-exclude from the platform for a specified period or permanently. Visit our Responsible Gaming page for more details.

gv111 accepts no liability in the following cases:

• Loss caused by internet disconnection or technical issues.
• Loss resulting from the actions of third parties.
• Account loss due to user negligence or unauthorized access.
• Service disruption due to natural disasters or force majeure events.

gv111's maximum liability in any case will not exceed the current balance in the user's account. The platform is committed to operating as smoothly as possible, but uninterrupted service cannot be guaranteed.

gv111 places the highest importance on protecting users' personal information. Our platform uses SSL encryption technology to keep all data secure. Full details of our data collection and use can be found on the Privacy Policy page.

gv111 does not sell or rent users' personal information to third parties. However, information may be shared in the following cases:

• Upon a lawful request from law enforcement agencies.
• With authorized payment partners for payment processing.
• With regulated KYC service providers for identity verification.

Complaint Submission Process

If you have a dispute or complaint, first contact our 24/7 live chat support. If it cannot be resolved via live chat, send a detailed email to [email protected].

Resolution Timeline

gv111 takes all complaints seriously and endeavors to resolve them as quickly as possible. Complex matters may take time until the investigation is complete. Related funds may be temporarily held during the investigation period.

In any dispute, gv111's final decision shall be considered final and binding, unless there is clear evidence that the decision was made in bad faith. Game logs and transaction records will be used as definitive evidence in all disputes.

gv111 reserves the right to amend these rules and terms and conditions at any time. Users will be notified through the platform in the event of significant changes. Updated terms will take effect from the date of publication.

Continued use of the platform after updated terms are published will be considered acceptance of the new terms. Visit this page regularly to stay informed about the latest terms and conditions.