Your Privacy Is Our Priority

1 Purpose of This Policy

gv111 believes that protecting the privacy of users' personal information is a fundamental responsibility. The core purpose of this Policy is to inform users of our platform with full transparency about how their information is handled. When you register, log in, or use any service on gv111, this Policy automatically takes effect.

This Policy has been prepared in compliance with the applicable laws and regulations of Bangladesh. By using our platform, you are considered to have given your consent to this Privacy Policy.

2 Scope of Application

This Policy applies to the following:

• All registered users of the gv111 website and mobile platform
• Any visitor who browses the platform without creating an account
• Anyone who contacts our support team via live chat or email
• Anyone who claims a bonus or promotional offer

3 Personally Identifiable Information

At the time of account registration, we collect the following information:

• Full name (in Bengali or English)
• Email address
• Date of birth (for age verification — for users aged 21 and above only)
• National ID card or passport number (where applicable for identity verification)
• Residential address

4 Financial and Transaction Information

To process deposits and withdrawals, we store the following information:

• bKash, Nagad, Rocket, or Upay account numbers (for transaction identification purposes only)
• Deposit and withdrawal amounts and dates
• Transaction reference numbers
• Wallet balance history

Important: We do not store any full bank account numbers or complete bank card details.

5 Technical and Usage Information

Information automatically collected while you use our platform:

• IP address and general geographic location
• Browser type and version
• Device type (mobile, tablet, desktop)
• Session duration and page visit history
• Cookie and local storage data
• Referral source (where you came from before visiting the site)

6 Service Operation and Improvement

Collected information is used for the following purposes:

• Account creation, verification, and management
• Processing financial transactions — minimum deposit ৳300 and minimum withdrawal ৳500
• Providing bonuses and promotional offers (such as a 100% first deposit bonus up to ৳8,000)
• Calculating and providing cashback under the VIP program
• Technical improvement of the platform and performance analysis
• Fraud prevention and ensuring security

7 Communication and Support

We use your information to provide 24/7 live chat support in Bengali. Records of conversations with the support team may be retained for a set period for quality control and training purposes. Information related to email communication ([email protected]) is handled in the same way.

8 Legal and Regulatory Requirements

In accordance with legal obligations, we may use information for purposes such as: monitoring suspicious transactions, age verification (confirming 21+), complying with anti-money laundering regulations, and responding to lawful requests from relevant authorities.

9 Technical Security Measures

• SSL Encryption: All of our data transmissions are protected by 256-bit SSL encryption.
• Data Encryption: Sensitive personal information is stored in an encrypted state.
• Secure Servers: Our server infrastructure is under continuous security monitoring.
• Two-Factor Authentication: An additional layer of security is available for account logins.
• Firewall Protection: Advanced firewall systems to prevent unauthorized access.

10 Organizational Security Measures

• Strict internal access control policies — only authorized staff can view specific information.
• Regular staff training and privacy awareness programs.
• Data breach detection and response plans.
• Third-party security audits and assessments.

11 Data Retention Period

Your personal information is retained only for as long as it is necessary. Information for active accounts is kept for as long as the account remains active. After an account is closed, certain information may be retained for a defined period in accordance with legal obligations, after which it is securely deleted.

12 When We Share Information

gv111 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processing: The minimum information necessary to complete transactions via bKash, Nagad, Rocket, and Upay.
• Technology Partners: Trusted technology providers who assist in operating the platform, all of whom are bound by strict confidentiality agreements.
• Legal Obligations: In response to a valid court order or a request from a government authority.
• Fraud Prevention: Where necessary to protect account security or prevent financial fraud.

13 Information with Game Providers

Our platform offers games from various providers including Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, Ezugi, NetEnt, and Microgaming. Limited technical information (such as a session ID) may be shared when playing their games, but no personally identifiable information is shared.

14 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser that help improve your website experience. gv111 uses the following types of cookies:

• Essential Cookies: For maintaining login sessions and ensuring security — the site cannot function properly without these.
• Functional Cookies: To remember your preferences (such as language settings).
• Analytics Cookies: To review platform usage and improve our services.

You can manage cookies from your browser settings. However, disabling certain essential cookies may affect the functionality of the platform.

15 Right to Review Your Information

You can log into your account at any time to view your stored personal information. You have the full right to check what information is held in your profile. If any information is incorrect, you can contact the support team to request a correction.

16 Right to Correct and Update Information

If any of your personal information changes (such as a new address or email), please contact us. Keeping information accurate and up to date is important as it ensures the security of your account and the smooth processing of transactions.

17 Right to Close Your Account

If you no longer wish to use gv111's services, you can request that your account be closed. After closure, your information may be retained for a specific period based on legal and regulatory requirements, after which it will be securely deleted. A self-exclusion request under responsible gambling can also be made.

18 Right to Opt Out of Marketing Communications

If you do not want to receive our promotional emails or notifications, you can ask our support team at any time to stop these communications. However, important account-related notifications (such as those related to security and transactions) will continue.

19 Age Restrictions

gv111 strictly provides services only to those aged 21 and above. We do not intentionally collect or store the personal information of any minor. If we become aware that a minor has created an account, that account will be immediately closed and all associated information will be deleted.

Notice to Parents: If you suspect that your underage child is using our platform, please contact us immediately at [email protected].

20 Process for Updating This Policy

gv111 may update this Privacy Policy from time to time. If any significant changes are made, we will post a notice on the platform and the "Last Updated" date at the top of the Policy will be changed.

If you continue to use our platform after any changes, you will be considered to have consented to the new policy. We therefore recommend reviewing this page periodically.

21 Links to Other Websites

Our platform does not have direct links to any external websites. However, if third-party site links are added in the future for any reason, those sites' own privacy policies will apply and gv111 is not responsible for their content.